Reporting to the Head of Agency Training, the Training Manager – Alternative Channels will be responsible for the design, implementation, and continuous improvement of training programs for Bancassurance and Sacco Assurance distribution channels. The role aims to equip relationship managers, bank staff, and sacco representatives with the technical knowledge, product expertise, sales capabilities, and regulatory understanding required to effectively distribute life insurance solutions. The role will also support business growth, channel productivity, and the development of a high-performance, customer-centric sales culture across alternative channels.
Key Responsibilities
Strategic Responsibilities
Develop and execute a comprehensive training strategy for Bancassurance and Sacco Assurance channels aligned to the organization’s growth and distribution objectives.
Translate strategic training priorities into practical, channel-specific training plans for Bancassurance and Sacco Assurance.
Design structured learning pathways for alternative channels to enhance productivity and advisory capability.
Training Delivery & Channel Enablement
Deliver product, sales, and compliance training.
Ensure consistent and high-quality training delivery across all alternative channels.
Curriculum Implementation & Content Support
Ensure training content is practical, relevant, and aligned to channel realities.
Training Coordination & Sales Support
Conduct field visits, joint sales engagements, and coaching sessions to reinforce training.
Manage the training calendar for Bancassurance and Sacco channels.
Compliance, Governance & Reporting
Ensure all training activities and records meet regulatory and audit requirements.
Prepare periodic reports and insights on training impact within alternative channels.
Stakeholder Engagement
Act as a key training contact point for alternative channel stakeholders.
Work closely with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to co-create relevant training interventions.
Leadership & Culture Responsibilities
Champion a strong learning culture across Bancassurance and Sacco channels.
Provide coaching and mentorship to trainees and channel stakeholders.
Support talent identification and development within alternative channels.
Qualifications and Requirements
Academic Background: Bachelor's Degree in Business, Finance, or related Field.
Professional Certifications: Professional Insurance Certification (e.g. COP, LOMA or Diploma in Insurance) and status as a Certified Trainer (Trainer of Trainers or Equivalent).
Experience: Minimum of 7 years’ experience with 3 years at a supervisory level.
Key Competencies
Expertise in Life Insurance Products & Sales Processes.
Proficient in Instructional Design and adult learning methodologies.
Strong Leadership and Coaching skills.
Excellent Presentation and Facilitation capabilities.
Analytical with strong Needs Assessment and Performance Evaluation experience.
Skilled in Stakeholder Engagement and Communication.
How to Apply
Interested and qualified candidates should apply online through the CIC Insurance Group career portal at https://careers.cicinsurancegroup.com before the deadline on May 6, 2026.
How to Apply
Interested and qualified candidates should apply for this position online through the official CIC Insurance careers portal: https://careers.cicinsurancegroup.com. Ensure your application is submitted by May 6, 2026.
