Role Overview
The Bancassurance Lead (Lead Delivery Consultant) owns the solution delivery and is ultimately responsible for the delivery of the implementation leadership, quality, and timely delivery of the Turnkey proprietary as well as partner products.
Key Responsibilities
Delivery Management
- Oversight: Manage Delivery processes to ensure professional and effective delivery to customers.
- Team Oversight: Manage Delivery teams including resource scheduling, assignments, and capacity planning.
- Facilitation: Lead internal meetings in support of delivery and implementation.
- Change Agent: Work within ambiguity and achieve desired results as a change agent.
- Risk Management: Identify delivery risks early and provide timely recommendations for risk avoidance.
- Relationship Management: Set and manage client expectations and seek opportunities to increase customer satisfaction and deepen relationships.
- Process Improvement: Assist in executing process improvements and the development of policies, procedures, and tools.
Delivery Execution
- Requirement Management: Coordinate requirement activities, validation, and sign-off ensuring stakeholder needs are articulated.
- Process Modelling: Develop and coordinate sign-off of ‘As-Is’ and ‘To-Be’ business process work.
- Gap Analysis: Evaluate requirements against present and target states to identify development opportunities.
- Change Management: Ensure potential consequences of changes are identified and benefits are collated in response to impact analysis.
- Stakeholder Management: Coordinate stakeholder analysis and communication with project and product teams.
- Quality Assurance: Apply recognized methodologies, audit tests, and quality gates to review team deliverables and releases.
- Documentation: Coordinate the development of frameworks, functional specifications, user cases, UAT plans, and defect analysis.
Human Resource Management
- Planning: Develop an annual calendar for delivery events aligned with organizational strategies.
- Performance Management: Conduct prompt performance management through the company’s framework and identify monitoring metrics.
- Leadership: Provide motivation to staff by fostering a culture of creativity, encouraging good performance, and ensuring appropriate training.
- Mentorship: Evaluate team members and provide continuous development through coaching and mentorship.
Collaboration
- Participate in team activities using an agile approach focused on delivering value to the customer.
- Hold an acting capacity for absent colleagues when called upon for business continuity.
How to Apply
Interested and qualified candidates should apply through the Turnkey Africa Kenya application portal on BambooHR. You can access the application page directly via this link or by visiting turnkeyafrica.bamboohr.com.
