As a Virtual Design Consultant at Victoria Courts, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support. You will be responsible for providing personalized design advice, showcasing furniture collections virtually, and managing the lead conversion process to meet sales targets.
Key Responsibilities
Online Consultations
Conduct virtual consultations with customers to understand their furniture needs and preferences.
Provide personalized product recommendations based on customer requirements.
Lead Follow-Up
Respond promptly to lead inquiries through various channels.
Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey.
Product Knowledge
Develop an in-depth understanding of the furniture products available, including features, materials, and styles.
Stay updated on new arrivals, Marketing campaigns, and product launches to provide accurate information to customers.
Virtual Showroom Tours
Conduct virtual showroom tours for customers, showcasing furniture collections and highlighting key features.
Assist customers in visualizing products within their living spaces through digital presentations.
Quoting and Pricing
Provide detailed and accurate price quotes for furniture items, ensuring transparency in pricing and promotions.
Clearly communicate any discounts, promotions, or special offers available.
Order Processing
Guide customers through the online and offline ordering process, ensuring a seamless and friendly experience.
Collaborate with the Branches & logistics team to coordinate delivery schedules and address customer delivery inquiries.
Customer Relationship Management
Build and maintain strong relationships with customers by providing ongoing support and addressing post-purchase inquiries.
Gather feedback to enhance the overall customer experience.
Sales Targets
Work towards achieving individual and team sales targets.
Proactively identify opportunities for upselling and cross-selling to maximize revenue.
Market Trends and Competitor Analysis
Stay informed about industry trends, competitor offerings, and customer preferences.
Provide insights to improve product offerings and Sales/Marketing strategies.
Qualifications and Skills
Education: Diploma in Business Management or equivalent (BA/BSc/HND also accepted).
Experience: Proven experience in online sales, preferably with a high lead conversion rate. Previous retail experience is required.
Communication: Excellent communication and interpersonal skills.
Technical Proficiency: Tech-savvy with proficiency in virtual communication tools and platforms.
Attributes: Goal-oriented with a customer-centric approach and strong product knowledge.
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