Influx is seeking sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment. Influx provides Support as a Service for brands and tech companies, offering an entire operation available on demand including agents, management, training, and insights.
Key Responsibilities
Voice Support: Handle customer interactions and support inquiries via voice channels with professionalism and politeness.
Sales Engagement: Support sales efforts by engaging customers and identifying opportunities to provide more value.
Technical Troubleshooting: Assist with troubleshooting or guiding clients on audio and streaming solutions (e.g., Spotify, Apple Music).
Account Management: Maintain accurate records and updates in internal systems, ensuring proper monitoring, maintenance tracking, and oversight of client accounts.
Team Collaboration: Collaborate with internal teams to resolve complex technical or service-related issues.
Qualifications and Requirements
Candidates should meet at least 6 of the following requirements:
Prior experience in voice-based customer support at a call center or a BPO.
Excellent verbal and written communication skills in English, with strong empathy and the ability to understand customer needs.
Experience using CRM tools.
Experience with technical troubleshooting and problem-solving.
Familiarity with IoT (Internet of Things).
Strong attention to detail, with excellent record-keeping and follow-up skills.
Up-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music).
Fast learner, well-organized, and able to multitask efficiently.
Educational Qualification: BA/BSc/HND.
Technical Requirements (Bring Your Own Device - BYOD)
Hardware: Laptop with Windows 10 or higher (no Chromebook or Linux OS). Minimum 8GB RAM and Intel Core i5 (10th gen or higher).
Internet: Mandatory high-speed internet with a minimum of 50 Mbps (download & upload).
Equipment: Wired, noise-canceling headset.
Environment: A quiet, dedicated workspace.
Nice to Have
Experience with audio hardware (speakers, PA systems, amplifiers, etc.).
Background in sales.
Comfort with reading scripts, technical instructions, or basic code.
How to Apply
Interested and qualified candidates should apply via the provided Typeform link on the application portal.
How to Apply
Interested and qualified candidates should apply online by visiting the following application link: Apply Here via Typeform. The application is hosted on Influx's Typeform page.
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