Call Center Representative (Retail Media Industry)

Responsibilities

• Handle customer interactions and support inquiries via voice channels.
• Support sales efforts by engaging customers and identifying opportunities.
• Assist with troubleshooting or guiding clients on audio and streaming solutions.
• Maintain accurate records and updates in internal systems.
• Provide professional and polite responses at all times.
• Ensure proper monitoring, maintenance tracking, and oversight of client accounts.
• Collaborate with internal teams to resolve technical or service-related issues.

Qualifications and Requirements

• Have sales experience.
• Be voice-trained with prior experience in voice support.
• Have excellent verbal and written communication skills.
• Speak fluent, standard English with a professional and polite tone.
• Have knowledge or experience in IoT, remote management, or software backend systems.
• Be detail-oriented with strong record-keeping and follow-up skills.
• Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.).
• Be a fast learner, organized, and able to multitask efficiently.
• BA/BSc/HND qualification.

Nice to Have

• Experience managing or using audio hardware (speakers, PA systems, amplifiers).
• Familiarity with tools like Salesforce.
• Comfort reading scripts and basic codes.

Technical Requirements (BYOD)

• Laptop (no Chromebook or Linux OS).
• Windows 10 or higher.
• Minimum 8GB RAM – Intel Core i5 (10th gen or higher).
• High-speed internet: minimum 50 Mbps (download & upload).
• Wired, noise-canceling headset.
• Quiet, dedicated workspace.

How to Apply

Interested and qualified candidates should apply online via the Influx application form hosted on Typeform. You can access the application through the following link: Apply via Typeform