Call Center Representative (Retail Media Industry)
Nairobi
Posted 23 April, 2026
Deadline 07 May, 2026
0
Customer ServiceFull-TimeEntry-level(0-1 yr)
Job Description
Influx provides Support as a Service for brands and tech companies. We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.
Responsibilities
Handle customer interactions and support inquiries via voice channels.
Support sales efforts by engaging customers and identifying opportunities.
Assist with troubleshooting or guiding clients on audio and streaming solutions.
Maintain accurate records and updates in internal systems.
Provide professional and polite responses at all times.
Ensure proper monitoring, maintenance tracking, and oversight of client accounts.
Collaborate with internal teams to resolve technical or service-related issues.
Qualifications and Requirements
Have sales experience.
Be voice-trained with prior experience in voice support.
Have excellent verbal and written communication skills.
Speak fluent, standard English with a professional and polite tone.
Have knowledge or experience in IoT, remote management, or software backend systems.
Be detail-oriented with strong record-keeping and follow-up skills.
Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.).
Be a fast learner, organized, and able to multitask efficiently.
BA/BSc/HND qualification.
Nice to Have
Experience managing or using audio hardware (speakers, PA systems, amplifiers).
Familiarity with tools like Salesforce.
Comfort reading scripts and basic codes.
Technical Requirements (BYOD)
Laptop (no Chromebook or Linux OS).
Windows 10 or higher.
Minimum 8GB RAM – Intel Core i5 (10th gen or higher).
Interested and qualified candidates should apply online via the Influx application form hosted on Typeform. You can access the application through the following link: Apply via Typeform
How to Apply
Interested and qualified? Go to https://www.myjobmag.co.ke/apply-now/1211325 to apply. This link will redirect you to the official Influx application form on Typeform (influx.typeform.com).