Hospitality and TourismFull-TimeSenior-level(6+ yrs)
Job Description
Role Overview
We are seeking a dynamic and experienced Team Leader to guide and inspire a team of Tour Consultants. This role is central to ensuring seamless service delivery, efficient booking processes, and high levels of client satisfaction while driving team performance and operational excellence. Our client is a leading destination management company with a strong presence across East and Southern Africa, recognized for delivering high-quality, tailor-made travel experiences supported by deep destination expertise and strong supplier partnerships.
Key Responsibilities
Team Leadership: Lead, coach, and motivate a team of Tour Consultants to deliver exceptional service.
Operations Oversight: Oversee daily reservations operations, including workload planning and performance monitoring.
Documentation Management: Ensure timely and accurate preparation of quotations, bookings, and travel documentation.
Relationship Building: Maintain strong relationships with agents, partners, and key stakeholders.
System Management: Manage bookings within Tourplan, ensuring accuracy in costing, margins, and invoicing.
Financial Performance: Support revenue optimization through effective margin management and supplier negotiations.
Team Development: Coordinate team schedules, performance reviews, and ongoing development initiatives.
Operational Integrity: Ensure smooth operational handovers and adherence to booking timelines.
Performance Expectations
Deliver timely responses to client requests and efficient turnaround of quotations.
Maintain high levels of accuracy in bookings and documentation.
Drive strong booking conversion and revenue performance.
Ensure smooth, compliant, and efficient booking processes.
Foster high customer satisfaction and positive agent feedback.
Build and maintain a high-performing, accountable, and motivated team.
Requirements
Bachelor’s Degree or Diploma in Business, Tourism, or Customer Service Management.
Minimum of 7 years total experience in the tourism industry.
Minimum of 5 years’ experience in a supervisory role within the tourism industry.
Strong knowledge of East African tourism products and market dynamics.
Proven leadership and team management capabilities.
Excellent communication, interpersonal, and negotiation skills.
Proficiency in ICT systems (Tourplan experience is essential).
Strong organizational skills with attention to detail and ability to multitask.
Why Join This Opportunity?
Join a reputable organization in the tourism and travel sector.
Lead and develop a high-performing team.
Work in a dynamic, fast-paced environment.
Play a key role in delivering exceptional travel experiences.
How to Apply
Interested candidates should submit their CV, cover letter, and relevant testimonials to: atlglobalbusiness@gmail.com and Copy: hr@senseofafrica.co.ke; Subject Line: TOUR CONSULTANT (TEAM LEADER) APPLICATION. Deadline: 30 April 2026
Data Protection Notice: All applications will be processed in accordance with Kenya’s data protection regulations. By applying, you consent to the processing and storage of your personal data for up to 12 months.
How to Apply
Interested candidates should submit their CV, cover letter, and relevant testimonials via email to atlglobalbusiness@gmail.com and CC hr@senseofafrica.co.ke. Please ensure the subject line of your email is TOUR CONSULTANT (TEAM LEADER) APPLICATION. The deadline for applications is April 30, 2026.
