Housekeeping Supervisor

As a Housekeeping Supervisor at Accor, you will be responsible for overseeing the daily housekeeping operations and ensuring that the highest standards of cleanliness and maintenance are met. Your role involves coordinating work activities, managing team members, and ensuring a seamless guest experience through efficient room preparation and service delivery.

Responsibilities and Duties

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required.
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard.
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts.
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and business activities.
• Organise skill training for housekeeping team members in conjunction with the People and Culture department.
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department.
• Communicate with all departments in the property to ensure a smooth flow of work.
• Prepare accurate reports as required by the head of department.
• Conduct room inspections and regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained as per set standards.
• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies.
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Head of Department is informed.
• Recommend strategies to improve Guest comfort / experience.
• Daily check and maintain team members grooming standards.
• Liaise closely with Front Office and Engineering departments to ensure a quick change over of rooms.
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required.
• Conducts timely performance development reviews for housekeeping team members.
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features.
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure.
• Ensure all team members (and self) handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards.
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required.

Qualifications and Experience

• Diploma in Housekeeping Operations/ Hotel Management or related field.
• Proven experience as a Housekeeping Supervisor or similar role in a 5-star hotel.
• Excellent knowledge of cleaning and sanitation products, techniques, and methods.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and delegate effectively.
• Exceptional communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Availability to work shifts, including weekends and holidays, as needed.

How to Apply

Interested and qualified candidates should apply online via the Accor application portal on SmartRecruiters by following the link provided in the application section.