Hotel Receptionist

Core Duties and Responsibilities

• Guest Management: Welcome and assist guests on arrival, ensuring a smooth and professional check-in and check-out process.
• Front Desk Operations: Manage daily front desk activities while maintaining high standards of customer service and hospitality.
• Booking & Reservations: Handle reservations, room bookings, cancellations, and guest requests accurately and efficiently.
• Communication: Respond to phone calls, emails, and walk-in inquiries, providing timely and helpful information.
• Conflict Resolution: Resolve guest complaints and concerns professionally, ensuring guest satisfaction and positive experiences.
• Coordination: Liaise with housekeeping and maintenance teams to ensure room readiness and prompt service delivery.
• Administration: Maintain accurate guest records, booking logs, and daily front office reports. Manage scheduling for meetings, conference rooms, and internal appointments.
• Office Support: Assist in general administrative duties including filing, stationery management, and office coordination. Ensure the reception area remains clean, organized, and welcoming.
• Logistics: Support transport arrangements and other logistical needs when required.
• Collaboration: Work collaboratively with team members to ensure efficient daily hotel operations.

Job Specifications and Qualifications

• Education: Diploma in Hospitality Management, Business Administration, Communication, Front Office, or a related area.
• Experience: At least 2 years of relevant work experience in a front office or hospitality role.
• Technical Skills: Proficiency in Microsoft Office Suite.

Key Competencies

• Front Office Operations
• Customer Service Excellence
• Reservation & Booking Management
• Communication Skills (Written & Verbal)
• Problem Solving & Conflict Handling
• MS Office Proficiency
• Time Management & Multitasking
• Attention to Detail

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as the subject of the email.