Graduate Take-off Program - Customer Success Intern
Nairobi
Posted 23 April, 2026
Deadline 07 May, 2026
0
Customer ServiceInternshipEntry-level(0-1 yr)
Job Description
About the Role
InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!
The program will run for 40 hours per week during the course of the year and will be fully remote. At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent.
Key Responsibilities
Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
Meet Customer Success KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries.
Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team.
Learn continuously about tech and platform updates.
Work with team members to test and improve performance using the platform.
Become a subject matter expert (SME) on the InEvent product.
Requirements and Qualifications
Speak fluent English.
Are within the ages of 18 - 25.
Have an undergraduate degree or will be graduating soon.
Can multitask and balance working for 40 hours per week without interruptions.
Are resilient with a positive can-do attitude.
Understand the need to #keeplearning.
Own a personal computer and a stable internet connection.
Ideal Profile
Fluent English to communicate in writing and voice with customers around the world.
Fluency in other languages is a plus.
Experience with Customer Success or similar is preferred.
Experience in a SaaS or tech company.
Outstanding communication skills and empathy.
Flexibility and adaptability to service multicultural customers.
Very resilient to learn continuously in a startup environment.
Benefits
10 days allocated PTO.
Birthday gifts.
Join happy hour celebrations.
Participate in team challenges and win prizes.
Grow your professional network.
How to Apply
Interested and qualified candidates should apply online through the InEvent application portal provided in the application section.
.png){kind=logo}