Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.
Key Responsibilities
- Handle customer interactions and support inquiries via voice channels.
- Support sales efforts by engaging customers and identifying opportunities.
- Assist with troubleshooting or guiding clients on audio and streaming solutions.
- Maintain accurate records and updates in internal systems.
- Provide professional and polite responses at all times.
- Ensure proper monitoring, maintenance tracking, and oversight of client accounts.
- Collaborate with internal teams to resolve technical or service-related issues.
Requirements and Qualifications
Candidates should meet at least 6 of the following requirements:
- Prior experience in voice-based customer support at a call center or a BPO.
- Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively.
- Experience using CRM tools.
- Experience with technical troubleshooting and problem-solving.
- Familiarity with IoT (Internet of Things).
- Strong attention to detail, with excellent record-keeping and follow-up skills.
- Up-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music).
- Fast learner, well-organized, and able to multitask efficiently.
- Minimum of a BA/BSc/HND qualification.
Nice to Have
- Experience with audio hardware (speakers, PA systems, amplifiers, etc.).
- Background in sales.
- Comfort with reading scripts, technical instructions, or basic code.
Technical Requirements (BYOD)
As this is a 'Bring Your Own Device' role, you must meet the following hardware specifications:
- Laptop (no Chromebook or Linux OS).
- Windows 10 or higher.
- Minimum 8GB RAM – Intel Core i5 (10th gen or higher).
- High-speed internet: minimum 50 Mbps (download & upload) - Mandatory.
- Wired, noise-canceling headset.
- Quiet, dedicated workspace.
How to Apply
Interested and qualified candidates should visit the Influx application portal on Typeform to submit their application: https://www.myjobmag.co.ke/apply-now/1211228
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