Graduate Take-off Program - Second Level Support Intern

About the Role

InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent!

Key Responsibilities

• Organize and manage issue reports.
• Communicate with customers via chat and emails regarding technical matters (bugs, etc.).
• Maintain open communication with the Product team to keep up with the resolution process.
• Support Customer Success team with queries and issues.
• Constantly learn about the InEvent platform updates to ensure technical support coherence.

Ideal Profile

• Fluent English proficiency.
• Intermediate Google Sheets knowledge.
• Experience in a tech company or startup.
• Experience in customer support or success is highly desirable.
• Knowledge with API integrations.
• Graduation in Computer Engineering is a differential.

Requirements for the Program

• Are within the ages of 18 - 25.
• Have an undergraduate degree or will be graduating soon.
• Can multitask and balance working for 40 hours per week without interruptions.
• Are resilient with a positive can-do attitude.
• Understand the need to #keeplearning.
• Own a personal computer and a stable internet connection.

Additional Benefits

• Get paid while learning and developing these skills.
• 10 days allocated PTO.
• Birthday gifts.
• Happy hour celebrations.
• Team challenges with fantastic prizes.
• Opportunity to grow your professional network.

How to Apply

Interested and qualified candidates should apply online via the InEvent application portal on Trakstar: ineventapp.hire.trakstar.com. Ensure you have a personal computer and a stable internet connection as this is a mandatory requirement for the role.