Front Office Agent

Responsibilities and Duties

• Greet and register guests, providing a warm and professional welcome.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries and requests promptly and courteously.
• Manage reservations and room assignments using hotel management software.
• Process payments and maintain accurate financial records.
• Enrol guests to the ALL loyalty program.
• Assist with currency exchange and safety deposit box services.
• Collaborate with other departments to ensure guest satisfaction.
• Promote hotel services and local attractions to enhance guest experience.
• Address and resolve guest complaints in a timely and professional manner.
• Maintain a clean and organized front desk area.
• Ensure compliance with hotel policies and safety procedures.
• Assist with night audit duties when assigned to evening shifts.

Requirements and Qualifications

• Diploma in Front Office operations or related field.
• Previous experience as a Front Office Agent in a 4/5 star hotel.
• Proficiency in Opera Cloud software.
• You’re a doer – someone who takes initiative and openly admits to mistakes.
• You’re not just bringing your abilities, but also your character.
• Excellent customer service skills with a friendly and professional demeanour.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

How to Apply

Interested and qualified candidates should apply through the SmartRecruiters platform by following the application link below. Ensure your CV highlights your previous experience in high-end hospitality environments and your proficiency with the Opera Cloud system.