Administration and Office SupportFull-TimeMid-level(3-5 yrs)
Job Description
Salix Data is seeking an Executive Assistant Operations Lead to oversee the development and performance of our Executive Assistant (EA) team. This role is pivotal in ensuring that our EAs provide high-quality support to senior executives and international clients. You will be responsible for leading the onboarding process, developing training materials, and managing the day-to-day operations of the team to maintain high standards of professionalism and service delivery.
Responsibilities
EA Training & Development
Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations.
Develop practical playbooks, SOPs, and training materials.
Assess readiness and support smooth transition into live client environments.
Continuously improve training based on real delivery insights.
Operations & Program Management
Oversee day-to-day performance and delivery of EAs.
Track output, identify gaps, and implement improvements quickly.
Standardize tools, workflows, and best practices across the team.
Bring structure and clarity to a fast-moving environment.
Client Engagement & Delivery Support
Support client onboarding to ensure seamless EA integration.
Join client calls where needed to maintain alignment and quality.
Act as a point of escalation for operational or service-related issues.
Work closely with internal teams to ensure strong client satisfaction.
Team Leadership
Mentor and guide EAs to maintain high standards of professionalism.
Support performance management and continuous development.
Contribute to hiring and building a strong EA bench.
Requirements
Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar).
5+ years’ experience supporting senior executives, with exposure to high-performance environments.
Proven ability to lead, mentor, or coordinate a team.
Strong organizational and project management skills with attention to detail.
Confidence working with international clients and remote teams.
Excellent written and verbal communication skills.
What Will Set You Apart
Experience building or improving processes, SOPs, or operational systems.
Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar).
Exposure to global organizations or distributed teams.
Training or experience in leadership, coaching, or team development.
Interested and qualified candidates should apply by visiting the recruitment portal at Salix Data on jobs.smartrecruiters.com. Follow the instructions on the platform to submit your application.
