Customer Care Executives - Offshore

The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s Service Level Agreement (SLA). The primary focus of a Customer Care Executive will be to assist, retain, acquire, and recover customers.\n\n### Key Responsibilities\n- Deliver exceptional customer service according to specific client SLAs.\n- Assist, retain, acquire, and recover customers through professional engagement.\n- Utilize excellent listening skills and appropriate probing techniques to facilitate a clear understanding of queries and provide accurate solutions.\n- Maintain a calm disposition, particularly in stressful work situations.\n- Display a positive attitude and remain energetic throughout the workday.\n- Update self continuously on comparative product and services within the market.\n- Work effectively within a team environment.\n\n### Qualifications and Requirements\n- Minimum of a Bachelor's degree from a registered tertiary institute.\n- Minimum of 1 year of experience in managing offshore clients in the BPO sector, encompassing both Voice and Non-Voice channels.\n- Good typing speed and computer proficiency, specifically with Microsoft Office applications.\n- Excellent communication skills, including a clear voice and fluency in English and local languages relevant to the location.\n- Strong team-working abilities and stress management skills.\n\n### How to Apply\nInterested and qualified candidates should forward their CV to: using the position as the subject of the email. Applications can also be submitted via the portal: .