
iSON Xperiences Limited
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s Service Level Agreement (SLA). The primary focus of a Customer Care Executive will be to assist, retain, acquire, and recover customers.\n\n### Key Responsibilities\n- Deliver exceptional customer service according to specific client SLAs.\n- Assist, retain, acquire, and recover customers through professional engagement.\n- Utilize excellent listening skills and appropriate probing techniques to facilitate a clear understanding of queries and provide accurate solutions.\n- Maintain a calm disposition, particularly in stressful work situations.\n- Display a positive attitude and remain energetic throughout the workday.\n- Update self continuously on comparative product and services within the market.\n- Work effectively within a team environment.\n\n### Qualifications and Requirements\n- Minimum of a Bachelor's degree from a registered tertiary institute.\n- Minimum of 1 year of experience in managing offshore clients in the BPO sector, encompassing both Voice and Non-Voice channels.\n- Good typing speed and computer proficiency, specifically with Microsoft Office applications.\n- Excellent communication skills, including a clear voice and fluency in English and local languages relevant to the location.\n- Strong team-working abilities and stress management skills.\n\n### How to Apply\nInterested and qualified candidates should forward their CV to: using the position as the subject of the email. Applications can also be submitted via the portal: .
Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as subject of the email. Alternatively, apply through the portal: https://www.myjobmag.co.ke/job-application/1222932