Senga is a logistics software and services company catering to businesses shipping in Africa. Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our customers get products to their customers.
We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company. Our environment is ambitious and unpredictable, requiring team members to be key contributors who persistently aim for excellence.
About the Role
This is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct.
Key Responsibilities
Build and maintain relationships with customers and transporters.
Achieve high customer service and proper transporter management.
Manage customer transactions including trips and after-sale service.
Coordinate and oversee the shipment of goods from shippers to customers.
Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations.
Optimise transportation routes to minimise costs and maximise efficiency.
Communicate effectively and efficiently with customers, transporters and team members.
Implement process improvements to enhance operations.
Identify and fix operational issues as they arise.
Address general customer requests.
Maintain exemplary operational records.
Qualifications and Requirements
University degree level education with up to 2 years’ post-university work experience (at least 2 years post-graduation is a must-have).
Longevity of service in past roles and transferable experience.
High degree of professionalism and extreme attention to detail.
Excellent verbal and written communication skills.
Good mathematical skills.
Good coordination and logistics handling.
Good administrative and organisation skills.
Strong forward planning and interpersonal skills.
High emotional intelligence.
Strong preference for candidates who have worked in service and hospitality industries.
Start-up experience is a plus.
Physical Demands & Work Environment
Ability to withstand pressure and to effectively manage multiple tasks simultaneously.
Flexibility to work evenings, weekends and public holidays.
Intermittent travel is required.
How to Apply
Interested and qualified candidates should apply online by visiting the application portal at https://www.myjobmag.co.ke/apply-now/1223665. Applications are reviewed on a rolling basis.
How to Apply
Interested and qualified candidates should apply by visiting the Senga Technologies application link on the portal: https://www.myjobmag.co.ke/apply-now/1223665. Applications are reviewed on a rolling basis.
