iSON Xperiences is a specialist in proactive customer engagement and customer experience management. The Customer Care Executive is primarily responsible for ensuring the delivery of exceptional customer service to customers as per the respective client’s Service Level Agreement (SLA). The primary focus of a Customer Care Executive will be to assist, retain, acquire, and/or recover customers.
Responsibilities
Deliver exceptional customer service to customers as per the respective client’s SLA.
Use appropriate probing techniques to facilitate a clear understanding of queries.
Provide appropriate and accurate solutions to customer queries.
Maintain a calm disposition particularly in stressful work situations.
Work effectively in a team environment.
Display a positive attitude and remain energetic throughout the workday.
Update self on comparative products and services to ensure competitive knowledge.
Requirements and Skills
Minimum bachelor degree from a registered tertiary institute.
Minimum of 1 year of experience in managing offshore clients in the BPO sector (both Voice and Non-Voice).
Excellent listening skills and communication skills, including a clear voice and fluency in English.
Good typing speed and computer skills, particularly with Microsoft Office applications.
Ability to work well in a team and maintain a calm disposition under stress.
A positive and energetic demeanor.
How to Apply
Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as the subject of the email.
How to Apply
Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as subject of email. Alternatively, candidates can use the online application portal if available at iSON Xperiences' official recruitment channels.
