We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring an excellent customer experience across all touchpoints. The successful candidate should possess strong communication skills, patience, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Handle customer inquiries and provide accurate information regarding products and services.
Resolve customer complaints and issues in a timely and professional manner.
Maintain positive customer relationships through excellent service delivery.
Accurately record customer interactions and update CRM systems.
Escalate complex issues to the relevant departments when necessary.
Follow up with customers to ensure satisfactory resolution of concerns.
Meet service targets and maintain high customer satisfaction levels.
Collaborate with internal teams to improve customer experience.
Requirements
Education: Minimum of BA/BSc/HND qualification.
Experience: 1–2 years of experience in a customer-facing role.
Industry Knowledge: Previous call centre experience is highly preferred.
Technical Skills: Proficiency in CRM systems and customer support tools.
Communication: Excellent verbal and written communication skills.
Soft Skills: Strong problem-solving, conflict-resolution, patient, empathetic, and customer-focused attitude.
Competencies: Ability to multitask, work under pressure, and strong organizational and interpersonal skills.
How to Apply
Interested and qualified candidates should apply online through the CDL Zoho Recruit portal via the application link provided below.
How to Apply
Interested and qualified candidates should apply online by visiting the CDL Human Resource recruitment portal at: https://cdl.zohorecruit.com
