Administration and Office SupportFull-TimeMid-level(3-5 yrs)
Job Description
Role Overview
The Assistant Community Liaison Office Coordinator (Assistant CLO, A/CLO) supports the CLO Coordinator in fulfilling all Eight Areas of CLO Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning), and in developing and managing post programs to enhance community morale.
The Assistant CLO works with the CLO to identify needs within the diverse post community and responds with effective programming, information and resources, and referrals. Under the supervision of the CLO Coordinator, the incumbent is expected to interact independently with CLO clients to develop CLO materials and programs, formulate advocacy plans, and generate ideas for community events. In the absence of a CLO Coordinator, the Assistant CLO will serve as back-up to fulfill all responsibilities.
Key Responsibilities and Duties
Program Management & Support: Assist the CLO Coordinator in fulfilling the Eight Areas of CLO Responsibility to enhance community morale.
Community Liaison: Identify needs within the diverse post community and respond with effective programming, information, resources, and referrals.
Advocacy & Event Planning: Interact independently with CLO clients to develop CLO materials and programs, formulate advocacy plans, and generate ideas for community events.
Backup Operations: Serve as back-up to fulfill all responsibilities in the absence of the CLO Coordinator.
Stakeholder Engagement: Communicate professionally with all mission U.S. Direct Hires (USDH), Eligible Family Members (EFMs), Members of Household (MOHs), and local staff, including agency/section heads and Ambassador level.
Requirements
Experience:
Minimum three years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required.
Education Requirements:
Completion of at least two years of college or university studies is required.
Job Knowledge:
Pre-hire (Operational): A good understanding of the Foreign Service community and the structure of the federal government. Knowledge of general principles of program management and program monitoring. Standard knowledge of Microsoft Office required. Knowledge of the Department of State's programs and policies pertaining to CLO Coordinator's Eight Areas of Responsibility.
Post-hire (Organizational): Reasonable understanding of all Mission sections at post, including familiarity with the diversity of post community and knowledge of programs that will benefit the general well-being of direct hires and family members under Chief of Mission. Knowledge of pertinent State Department and post regulations, programs, and policies related to the Community Liaison Office administration and CLO’s Eight Areas of Responsibility. Understanding of where to find foreign affairs guidelines (FAM, FAH, GTM/GCLO resources).
Language:
Level III (Good Working Knowledge) English Speaking/Reading/Writing required.
Skills and Abilities:
Exercises good judgment when advocating for diverse employees and family members and dealing with confidential matters.
Excellent interpersonal skills and ability to interact well with others, demonstrating good teamwork.
Ability to work in a high-stress, fast-paced work environment.
Experience in data collection and report writing.
Ability to communicate professionally with all mission U.S. Direct Hires (USDH), Eligible Family Members (EFMs), Members of Household (MOHs), and local staff, including agency/section heads and Ambassador level.
Interpersonal skills to establish contacts in local business sector, educational and service communities.
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