Transport and LogisticsFull-TimeSenior-level(6+ yrs)
Job Description
Maersk Line is looking for an Area Head of Customer Success to lead the standardization and value-add of Customer Success Partners (CSPs) within the region. The role focuses on driving sales performance, acting as a strategic partner to the Area Sales Manager, and ensuring operational excellence through data-driven insights.
Key Responsibilities
Drive Customer Success Partner standardization, ensuring value add to Customers
Ensure standard process and system adoption for CSPs.
Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS.
Drive adherence to sales minimum standards for CSPs.
Drive Sales Performance and Productivity
Leverage insights tools and drive performance actions in a streamlined Region/Area model with close collaboration with Regional Pipeline and Performance Lead to support the Area Sales Manager as a strategic partner.
Influence and drive performance enhancing actions via SLT.
Drive scalability of local Integrated Solutions across customers through the Customer Solutions Partner.
Act as a Strategic Partner to Area Sales Manager
Align Area execution with regional sales strategy and tools.
Drive the sales coverage process, supporting the Area Sales Manager ensuring that we administrate and run the plan timely and to a high standard.
Leveraging insights from Regional Sales Operations to drive prioritization and actions within SLT.
Ad hoc
Support with pilots, system rollouts, and gembas.
Maintain local data hygiene to meet regional and global standards.
Requirements and Qualifications
Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies.
Between 7 – 10 years’ experience in end-to-end supply chain management and execution.
Proven experience leading a team in high volume logistics operations.
Proficiency using data analytics tools.
CRM proficiency (Salesforce highly preferable).
Stakeholder management (internally and externally).
Ability to demonstrate delivery with high accuracy.
Ability to work under pressure in a fast-paced environment.
