Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Crown Beachfront Vipingo (BFV) is a new luxury beach resort located along the scenic Vipingo coastline, offering world-class hospitality experiences, exceptional dining, wellness, recreation, and conference facilities. We are seeking a Waiter/Waitress to provide professional and efficient food and beverage service by taking customer orders, serving meals and beverages, and ensuring an exceptional dining experience for guests.
Key Duties and Responsibilities
Welcome guests and present menus.
Take food and beverage orders accurately.
Serve meals and beverages promptly and professionally.
Set up and clear tables before and after service.
Ensure cleanliness and presentation of dining areas.
Respond promptly to guest requests and enquiries.
Promote menu items and recommend food and beverage pairings.
Prepare and present bills to guests.
Process payments using the Point of Sale (POS) system.
Observe food safety and hygiene standards.
Coordinate with the Kitchen to ensure timely service.
Perform any other duties as may be assigned by the Restaurant Supervisor.
Key Performance Indicators (KPIs)
Guest satisfaction ratings.
Order accuracy.
Service turnaround time.
Upselling performance.
Compliance with food safety standards.
Customer feedback ratings.
Attendance and punctuality.
Table service efficiency.
Education, Skills, and Experience
Certificate or Diploma in Food and Beverage Service, Hospitality Management, or a related field from a recognized institution.
Must possess a valid Food Handler's (Health) Certificate issued by the relevant County Government.
Minimum of two (2) years' relevant experience in food and beverage service, preferably in the hospitality industry.
Ability to operate Point of Sale (POS) systems.
How to Apply
Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates via email to: hr@beachfrontvipingo.com
Please clearly indicate the position applied for (Waiter/Waitress) in the email subject line.
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