Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
This position is responsible for developing the hotel’s events business by analyzing the market demographics, proposing solutions and strategies to drive events sales and revenue. The MICE Sales Manager must also be resourceful in promoting and pitching sales to potential clients through various channels while maintaining a good customer base and clientele relationship. He/she will plan and execute each event while ensuring the best return value for the hotel.
Key Responsibilities
Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions
Develop lead sources through prospecting, referrals, trace files, and cold calls
Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance
Conduct site inspections with prospective and existing clients
Develop and implement new sales strategies, tactics and action plans for account base
Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):
Electrical, internet, telecom, audio-visual and exhibit requirements
Obtain guarantees of food and beverage events from Banquets and kitchen
Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities
Maintain and update current account information records
Ensure rooming list is received 30 days prior to arrival with updated billing instructions
Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department
Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner
Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details
Qualifications and Requirements
Bachelor’s Degree in Hospitality Management / Events Management
Minimum of five years of experience in a similar role, preferably within luxury hospitality, travel, lifestyle, or premium brands.
Strong storytelling abilities with the capacity to turn existing property assets.
Strong understanding of local and international social media platforms and market trends.
Proven track record of meeting or exceeding sales targets. Strong knowledge of Microsoft Excel, Outlook, Word, & PowerPoint and Proficiency in hotel property management and sales systems such as Opera.
Ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
Good communication and customer contact skills
Strong knowledge of conference and banquet operations, contract negotiation, and event management. A team player & builder
Proven ability to generate business, manage client relationships, and achieve revenue targets.
Well-presented and professionally groomed at all times
Additional Benefits
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career.
