SPA Therapist

Key Duties and Responsibilities

• Provide professional massage therapies, body treatments, facials and other spa services in accordance with established standards.
• Assess guest needs and recommend appropriate spa treatments and wellness programmes.
• Prepare treatment rooms and ensure cleanliness, hygiene and ambiance are maintained at all times.
• Maintain accurate guest treatment records and ensure confidentiality of client information.
• Promote and up-sell spa treatments, wellness packages and retail products.
• Ensure proper handling, storage and inventory of spa products and supplies.
• Observe health, safety and hygiene standards during all treatments.
• Report equipment faults and maintenance requirements promptly.
• Handle guest enquiries, appointments and complaints professionally.
• Maintain treatment equipment in good working condition.
• Participate in promotional events and wellness programmes.
• Perform any other duties as may be assigned by the Spa & Wellness Manager.

Key Performance Indicators (KPIs)

• Guest satisfaction ratings.
• Number of treatments performed.
• Revenue generated from spa services and retail sales.
• Client retention and repeat bookings.
• Compliance with hygiene and safety standards.
• Treatment room cleanliness and presentation.
• Appointment utilization rate.
• Upselling performance.
• Timeliness of service delivery.
• Professional conduct and adherence to Company standards.

Education, Skills and Experience

• Diploma or Certificate in Beauty Therapy, Spa Therapy, Cosmetology, Massage Therapy or a related field from a recognized institution.
• Professional certification in massage therapy, beauty therapy or spa treatments will be an added advantage.
• Minimum of two (2) years' relevant experience in a reputable spa or wellness facility, preferably within the hospitality industry.
• Sound knowledge of massage techniques, body therapies, skincare treatments and wellness practices.