Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
About the Role
Kwetu Nairobi, Curio Collection by Hilton™ is expanding its team and is looking for passionate hospitality professionals to join us. As a Senior Housekeeping Supervisor, you will be a key part of a team driven by service excellence and professionalism. Kwetu is a storied yet contemporary space where design details—from Swahili craftsmanship to centuries-old Maasai motifs—unite the traditional and the contemporary. We are looking for individuals who can help create an atmosphere of possibility and ensure our guests feel truly at home.
Key Responsibilities
Supervise and coordinate the daily activities of the housekeeping and laundry staff to ensure high standards of cleanliness and service.
Inspect guest rooms, corridors, and public areas to ensure they meet Hilton’s Curio Collection brand standards and guest expectations.
Manage and train the housekeeping team, fostering a culture of professionalism and service excellence.
Coordinate with the Front Office and Maintenance departments regarding room status and repair requirements.
Monitor inventory levels of cleaning supplies, linens, and guest amenities to ensure consistent availability.
Address guest requests or complaints promptly and professionally to ensure a memorable experience.
Ensure compliance with all safety, hygiene, and health regulations within the department.
Requirements and Qualifications
Education: Bachelor’s Degree (BA/BSc), HND, or Diploma in Hospitality Management or a related field.
Experience: 3 to 5 years of experience in a housekeeping supervisory role within the hospitality industry.
Skills: Strong leadership abilities, excellent organizational skills, and a keen eye for detail.
Attributes: Driven by service excellence and a passion for creating high-quality guest experiences.
How to Apply
Submit your application to NBOKN_APPLICATIONS@hilton.com and take the next step in your hospitality career with us.
How to Apply
Submit your application to NBOKN_APPLICATIONS@hilton.com to be considered for this role.
