Branch Supervisor - Machakos

Duties and Responsibilities

• Ensure that all restaurant policies, procedures, standards, and guidelines are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation, serving, repair, and maintenance standards.
• Achieve company objectives in sales, service quality, and facility hygiene through staff training and supervision of regular deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies.
• Prevent, handle, and resolve guest complaints regarding food quality and service.
• Conduct regular store audits to ensure food and drink palatability and flavor conformity.
• Prevent and resolve personnel issues.
• Maintain high floor coverage (95% of the time) to ensure all guests are served and complaints are minimized.
• Ensure strict adherence to SOPs for cash handling.
• Oversee the accuracy and timely dispensing of take-away and delivery orders.
• Ensure prompt billing and accurate change for guests.
• Utilize suggestive selling techniques to introduce new products to guests.
• Maintain high hygiene standards at the cashier station and dining areas.
• Ensure cutlery is polished and well-displayed at respective stations.
• Oversee the dining area and supervise food and beverage service staff.
• Listen and respond to guest feedback actively.

Job Specifications and Requirements

• Education: Must possess a BA, BSc, or HND.
• Communication: Ability to communicate clearly and effectively in English.
• Financial Literacy: Ability to review P&L statements.
• Technical Skills: Able to handle money and operate a point-of-sale (POS) system.
• Resilience: Must be prepared to work under pressure and in a fast-paced environment.
• Leadership: Strong coordination skills, ethics, and core values.
• Attributes: Result-oriented, self-driven, articulate, and proactive with sound decision-making abilities.