Our client is a Tours & Travel (Safaris) company seeking a highly driven and strategic to spearhead revenue growth and oversee day-to-day operational excellence. This role sits at the intersection of sales performance, product development, and seamless safari delivery.
Sales & Operations Manager
The successful candidate will be responsible for designing compelling safari packages, driving inbound and outbound sales, and ensuring smooth coordination of operations—from client inquiry to trip execution. This is a leadership role requiring both commercial acumen and hands-on operational oversight.
Key Responsibilities
Sales Strategy & Revenue Growth
Develop and execute sales strategies to drive inbound and outbound safari bookings.
Design and price competitive safari packages aligned with market demand.
Identify new markets, partnerships, and distribution channels (agents, OTAs, direct clients).
Monitor sales performance, forecasts, and conversion rates to meet revenue targets.
Team Leadership & Performance Management
Lead, mentor, and manage a team of sales executives.
Set clear KPIs, monitor performance, and drive accountability.
Provide coaching and continuous training to improve sales effectiveness.
Foster a high-performance, customer-focused culture.
Operations Management
Oversee end-to-end safari operations including bookings, logistics, and itinerary execution.
Coordinate with suppliers (lodges, transport providers, guides) to ensure service quality.
Ensure operational efficiency, cost control, and timely service delivery.
Handle escalations and ensure excellent client experience throughout the journey.
Interested and qualified candidates should apply online through the Gap Recruitment Services Limited career portal. You can access the application link directly here: Apply Now. Ensure your CV and cover letter are updated to reflect the requirements of the role.
