Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
Superior Homes is seeking a dynamic and result-oriented Sales and Reservations Executive - Hospitality to join our team. The successful candidate will build and maintain strong relationships with travel agents, tour operators, and corporate travel planners to drive bookings, increase revenue, and manage reservations effectively.
Key Responsibilities
Build and maintain strong, long-term relationships with travel agents, tour operators, and corporate travel planners.
Actively promote Superior Homes Hospitality properties and experiences to travel agencies, driving bookings and increasing revenue through travel agents.
Conduct regular agency visits to share updates, drop marketing materials, and strengthen relationships through personalized interactions.
Organize familiarization trips, networking events, and training sessions for travel agents to experience our hospitality offerings first-hand.
Track and report on agency engagements, booking performance, and market feedback, providing insights to the Hospitality Manager/team.
Monitor travel industry trends, competitor activity, and agency needs to identify new business opportunities.
Collaborate closely with the Hospitality, Reservations, and Marketing teams to ensure seamless service delivery for travel partners and their clients.
Represent Superior Homes Hospitality at industry events and networking forums when required.
Drive new business across Corporate, NGO, Government, Church, and School segments.
Identify and secure Meetings, Incentives, Conferences, and Exhibitions (MICE) opportunities.
Build and maintain strong client relationships through regular engagement.
Maximize occupancy and Average Daily Rate (ADR) through effective yield management.
Manage OTA platforms, including Booking.com, Expedia, and Airbnb, ensuring accurate rates and compelling listings.
Qualifications and Requirements
Diploma or Degree in Sales, Marketing, Hospitality Management, or a related field.
Minimum 2–3 years’ experience in a client-facing, sales, or account management role within hospitality, travel, or tourism.
Strong existing network within the Kenyan travel trade industry is an added advantage.
Excellent communication, interpersonal, negotiation, and presentation skills.
Ability to work independently, travel frequently, and manage multiple relationships effectively.
Strong organizational and time management skills; ability to adhere to deadlines, multi-task, and prioritize.
Ability to learn quickly and manage workload in a demanding environment.
Experience with Microsoft Office (Word, Excel, PowerPoint).
Entrepreneurial spirit with demonstrated creativity and innovation in business.
