Retail Digital Solution Analyst and Innovation Lead
Nairobi
Posted 21 April, 2026
Deadline 27 April, 2026
0
Information TechnologyFull-TimeSenior-level(6+ yrs)
Job Description
As the Solutions Analyst and Innovation Lead, reporting to the Head of Retail Digital Solutions, you will be responsible for leading product discovery sessions, translating business requirements of Retail customers into technical solutions and describing them through a set of architectures, design artefacts and implementation approaches using the most appropriate technology to achieve intended business outcomes. You are expected to be a strategic leader, able to interpret business strategy and determine innovative solutions supporting strategy implementation. This role acts as a bridge between business and technology and is responsible for mapping business requirements into technology solutions.
Key Accountabilities
Business Growth (25%)
Analyse and recommend best-in-class technology solutions to support balance sheet growth, customer acquisition, product utilisation, and retention.
Lead the organisation’s innovation agenda for customer acquisition and balance sheet growth.
Craft solutions enabling efficient use of Retail Digital solutions; manage Proof of Concept (POC), Proof of Value, and benchmarking engagements.
Participate in pre-sales by supporting opportunity qualification using customer business and technical requirements.
Analyse business processes and translate requirements into functional and non-functional specifications for cross-functional teams.
Support development and implementation of business cases.
Solution Architect Development (30%)
Translate business requirements into solution architecture; deliver solutions aligned to standards and design specifications.
Lead design, specification, and selection of solutions considering functionality, data, security, integration, infrastructure, and performance.
Identify, evaluate, validate, and document customer requirements; map to business processes and architectures.
Integrate all architectural components and communicate across teams from development tools to high-level system design.
Build customer relationships, provide technical guidance, and identify new opportunities.
Conduct requirement-gathering through workshops, surveys, site visits, and use cases.
Research and develop IT best practices and trends in payments, technology, and business.
Project Management (20%)
Manage project budgets and lead preparation of business cases and project charters.
Define scope, requirements, and success metrics per project.
Support Retail Automation Program and testing via User Requirement Specifications.
Lead cross-functional teams to deliver digital channels and enhancements.
Provide leadership in testing and testing teams.
Lead project meetings including sprint planning and reviews.
Support project pipeline, prioritisation, and client engagements.
Lead partner engagements with vendors and third parties.
Internal Controls, Processes & Procedures (10%)
Ensure compliance with standards and regulations.
Establish quality assurance standards and best practices.
Track implementation progress and define SLAs and monitoring mechanisms.
Act as SME; prepare process and training documentation.
Support L&D with training content.
Customer Experience (15%)
Use research and benchmarking to improve CX and loyalty metrics (NPS, product stickiness).
Continuously optimise customer journeys and digital solution design.
Job Specifications
Academic Qualifications:
Bachelor’s Degree in Computer Science, Telecommunication Engineering, Electrical & Electronics Engineering, or a relevant field.
A Master’s degree will be an added advantage.
Professional Qualifications:
Certifications in Project Management or Human-Centered Design Thinking.
Knowledge of DevOps is desirable.
Enterprise Architecture certification.
Experience Requirements:
At least 6+ years’ work experience in design/implementation/deployment of business solutions in a Service Provider environment for personal and corporate clients.
Experience in IT solution architecture and development of APIs on Enterprise Service Bus (ESB).
Mandatory experience with Core Banking Systems and integrations to Mobile Money, USSD / SMS, Omni Channel, Internet Banking, ERP, and CRM.
Proven track record for delivery of large-scale, complex projects.
Work experience in a start-up, Fintech, Telco, or financial services firm is desired.
Experience in open-source UI software tools such as Figma or Terraform is an advantage.
Demonstrated experience in agile delivery and Human-Centered Design Thinking.
Solid grasp of design patterns (OOD, SOA, MSA, EDA).
Technical proficiency in Java, Spring framework, JBoss, WebSphere, C#, Oracle databases, DevOps, SOA / ESB, and Cloud solutions (AWS, Azure, or Google Cloud).
How to Apply
Interested and qualified? Apply through the NCBA Group career portal on SuccessFactors.
How to Apply
Interested and qualified candidates should apply directly through the NCBA Group career portal on SuccessFactors via the following link: Apply Here. Follow the application instructions on the NCBA Group careers page.
