Hospitality and TourismInternshipEntry-level(0-1 yr)
Job Description
As a Reservations Trainee at Kempinski Hotels, you will work under the supervision of the Departmental Trainer and Training Manager. In this role, you will learn to support the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and assist them in achieving their personal and team objectives. This is an excellent opportunity for a recent graduate to gain hands-on experience in a luxury hotel environment.
Key Responsibilities
Determine and implement the procedures and standards of an effective filing system.
Maintain an up-to-date operating manual of the department, including policies and procedures, rules, and regulations.
Ensure all inquiries are dealt with within 24 hours.
Maintain the strict confidentiality of information passing through the office.
Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
Understand and strictly adhere to the rules and regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health, and safety.
Ensure that all potential and real hazards are reported and rectified immediately.
Perform any other duties as assigned by management.
Requirements
Degree or Diploma in Hospitality/Hotel management from a recognized learning institution.
No work experience is required.
Recent graduate who completed studies in 2025 or 2026 (less than one year since completion).
Kenyan Citizen.
Completed coursework, even if graduation has not yet occurred.
Ability to work and communicate in a multinational environment.
Excellent grooming skills and well-versed in professional and personal etiquette.
To apply for this position, visit the official application link at Kempinski Hotels on kempinski.pinpointhq.com. Follow the instructions provided on the portal to submit your application.
