Transport and LogisticsFull-TimeEntry-level(0-1 yr)
Job Description
Mogo Finance is seeking a Quality Assurance Analyst (Fleet) to ensure the quality and compliance of fleet operations. The role involves auditing activities such as repossessions, vehicle tracking, and client engagements to maintain high operational standards and identify areas for process improvement.
Key Responsibilities
Quality Monitoring & Evaluation
Conduct regular audits on fleet agents’ activities including repossession, vehicle tracking, handovers, and client engagements.
Review and verify accuracy of data entries, reports, and documentation submitted by fleet agents.
Ensure all processes follow internal standard operating procedures (SOPs), company policies, and compliance requirements.
Identify errors, gaps, or non-compliance and provide corrective action plans.
Performance & Process Improvement
Analyze trends and patterns in agent performance to identify areas for improvement.
Recommend process changes or training needs to improve operational efficiency and service quality.
Collaborate with operations and training teams to standardize best practices across branches.
Reporting & Feedback
Prepare and submit periodic QA reports highlighting findings, risks, and action points.
Provide timely feedback to Fleet Supervisors and Managers on audit outcomes.
Track resolution of identified issues and verify that corrective measures are implemented.
Requirements and Qualifications
Diploma or Degree in Business Administration, or any other related business field.
Relevant Call center experience will be an added advantage.
Strong desire to learn along with professional drive.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Excellent listening, computer, and negotiation skills.
Ability to adapt quickly and work independently.
Fluency in English and Swahili.
How to Apply
Interested and qualified candidates should apply online through the Mogo Finance recruitment portal on Sage HR at https://www.myjobmag.co.ke/apply-now/1156559 before the deadline on February 28, 2026.
How to Apply
Interested and qualified candidates should apply online through the Mogo Finance recruitment portal at https://www.myjobmag.co.ke/apply-now/1156559 which redirects to the official Sage HR application page.