Role Overview
Mogo Finance is seeking a Product Owner - Debt Collection to lead initiatives that improve the efficiency, scalability, and technological capabilities of our debt collection operations in Kenya. This role sits at the intersection of operations, technology, and product development, focusing on implementing systems, processes, and tools that help collection teams perform more effectively.
You will manage high-impact projects, coordinate cross-functional teams, and ensure new solutions are successfully deployed and integrated into day-to-day operations. During development phases, you will act as a Project Owner, helping translate operational needs into technology solutions and ensuring smooth implementation before transitioning them to operational teams.
Key Responsibilities
Product Ownership (Primary Focus)
- Drive product discovery and problem framing: Translate business goals, operational challenges, and user pain points into clear product problems worth solving. Conduct research, gather insights from collections teams, and validate assumptions before defining solutions.
- Define high-quality product requirements: Create structured product requirements, user stories, acceptance criteria, and workflows grounded in user needs and business impact. Collaborate closely with development, data, and design teams.
- Prioritize with product strategy and discipline: Maintain a transparent, value-driven product backlog. Make trade-offs based on strategic alignment, customer value, technical feasibility, and resource constraints.
- Lead delivery from build to rollout: Support development throughout implementation by clarifying requirements, answering questions, managing scope, and removing blockers. Oversee QA, testing, and release readiness.
- Measure impact and iterate: Define success metrics for each initiative. Analyze post-release performance, gather feedback, and use data evidence to refine or extend product improvements.
Operational Process & Experience Improvements
- Shape efficient, scalable processes for collections operations: Identify operational bottlenecks and define opportunities where technology, automation, and improved workflows can drive meaningful efficiencies. Re-design processes to align with product improvements.
- Embed automation and data-driven decision-making: Work with data teams to leverage insights that enhance portfolio monitoring, agent productivity, and case tracking.
Cross-Functional Alignment & Change Management
- Partner deeply with stakeholders: Collaborate with operations, IT, finance, risk, and external partners to ensure shared understanding of problems, priorities, and outcomes.
- Ensure smooth operational adoption: Develop transition plans, training materials, and rollout strategies to ensure new tools and processes are successfully embedded into daily operations.
Data & Performance Insights
- Monitor KPIs and evaluate product performance: Track operational metrics, user adoption, and system efficiency to assess how solutions affect collections outcomes.
- Optimization: Use data insights to identify further opportunities for optimization or new product initiatives.
Requirements
- A Bachelor's degree (BA/BSc/HND) in a relevant field.
- At least 3+ years of experience in product ownership, product management, operations improvement, or debt collection.
- Experience working with technology teams or digital products.
- Strong organizational and problem-solving skills.
- Ability to manage multiple complex projects simultaneously.
- Excellent stakeholder management and communication skills.
- Data-driven mindset with the ability to translate insights into operational improvements.
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