Operations Team Member - Nyali

• Deliver food orders from the kitchen to tables promptly and accurately.
• Ensure food presentation, temperature, and quality meet restaurant standards.
• Communicate with kitchen and service staff regarding order status and guest needs.
• Maintain cleanliness of the waiter stations and the restaurant area.
• Consistently follow food safety and sanitation guidelines.
• Assist with restocking condiments.
• Support opening and closing duties as assigned depending on business dynamics.
• Maintain clean, tidy, and working tables at all times. Present menu options and take the lead on suggestive selling based on customer preferences.
• Follow set Standard Operating Procedures (S.O.Ps) during production.
• Take orders and deliver them to tables neatly and accurately according to ticket specifications; present bills on time and accept payments.
• Clean pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines, and sanitize the general kitchen area.
• Ensure proper waste management by disposing of bins and cleaning grease traps.
• Participate in food preparation, presentation, correct storage, and production of the right quality.
• Assist wait staff during busy shifts to reduce customer wait times and ensure meals are served hot and fresh.
• Ensure correct use of cleaning detergents.

Qualifications & Requirements

• Must have a KCSE certificate with a mean grade of C (plain).
• Minimum of 6 months working experience as a certified Java House staff.
• Completed in-house training in service.
• Good planning skills, ability to think and make quick decisions under pressure, with strong interpersonal and problem-solving abilities.
• Flexible, reliable, highly responsible team player.
• Customer-oriented with excellent customer care application.
• Ability to upsell and inform guests about new menu items.
• Result-oriented, self-driven, articulate, and proactive.
• Ability to work long hours under pressure.
• Genuine interest in the hospitality industry.