Hospitality and TourismFull-TimeEntry-level(0-1 yr)
Job Description
Java House is seeking an Operations Team Member for its Machakos branch to support daily restaurant operations, ensure food safety and quality, maintain high standards of service, and deliver an exceptional guest experience.
Duties & Responsibilities
Deliver food orders from the kitchen to tables promptly and accurately.
Ensure food presentation, temperature, and quality meet restaurant standards.
Communicate with kitchen and service staff regarding order status and guest needs.
Maintain the cleanliness of the waiter stations and the restaurant.
Always follow food safety and sanitation guidelines.
Assist with restocking condiments.
Support opening and closing duties as assigned depending on the business dynamics.
Maintain clean, tidy, and working tables at all times. Present a variety of menu options and take lead on suggestive selling based on customer preferences.
Consistently follow the set Standard Operating Procedures (S.O.Ps) during production.
Take orders and deliver them to the table neatly and accurately in accordance with ticket specifications; present bills on time and accept payment.
Perform cleaning of pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines, and sanitization of the general kitchen.
Ensure proper waste management by disposing of bins and cleaning grease traps.
Handle food preparation, presentation, correct storage, and production of the right quality.
Assist wait staff during busy shifts to reduce customer wait time and ensure all meals are served hot and fresh.
Ensure correct use of detergent.
Qualifications & Requirements
Must have a KCSE certificate with a mean grade of C plain.
6 months working experience as a certified Java House staff member.
In-house training in service.
Must be interested in the hospitality industry.
Must be a good planner, able to think and make quick decisions under pressure.
Strong interpersonal and problem-solving abilities.
Flexible, team player, highly responsible, and reliable.
Customer-oriented with excellent customer care techniques.
Ability to upsell and inform guests about new menu products.
Result-oriented, self-driven, articulate, and pro-active.
