Hospitality and TourismFull-TimeEntry-level(0-1 yr)
Job Description
Java House is seeking dedicated Operations Team Members to join the team in Kisii. In this role, you will play an integral part in delivering exceptional dining experiences to guests, ensuring smooth front-of-house service, food quality maintenance, kitchen cleanliness, and adherence to standard operating procedures.
Key Duties & Responsibilities
Deliver food orders from the kitchen to tables promptly and accurately.
Ensure food presentation, temperature, and quality meet restaurant standards.
Communicate with kitchen and service staff regarding order status and guest needs.
Maintain the cleanliness of waiter stations and the restaurant area.
Consistently follow food safety and sanitation guidelines.
Assist with restocking condiments.
Support opening and closing duties as assigned based on business dynamics.
Maintain clean, tidy, and functional dining tables at all times.
Present menu options and actively engage in suggestive selling based on customer preferences.
Follow set Standard Operating Procedures (S.O.Ps) during production.
Take orders, deliver them accurately to tables per ticket specifications, present bills on time, and accept payments.
Assist wait staff during peak hours to minimize guest wait times and ensure hot food service.
Perform cleaning of pots, pans, cutlery, crockery, equipment/machines, and sanitize general kitchen areas.
Clean guest and staff washrooms.
Ensure proper waste management by disposing of bins and cleaning grease traps.
Assist in food preparation, presentation, correct storage, and maintaining quality standards.
Ensure proper and safe usage of detergents.
Qualifications & Requirements
Must have a KCSE certificate with a mean grade of C (plain).
6 months working experience as a certified Java House staff member.
In-house training in service.
Demonstrated interest in the hospitality industry.
Strong interpersonal, problem-solving, planning, and quick decision-making abilities under pressure.
Flexible, highly responsible, reliable, and a team player.
Customer-oriented with excellent customer care skills.
Result-oriented, self-driven, articulate, and proactive.
Ability to upsell and inform guests about new menu items.
Ability to work under pressure and handle long hours.
