Laundry Attendant

To clean, press, fold and distribute guest laundry, staff uniforms and hotel linen while ensuring high standards of cleanliness, quality and timely service.

Key Duties and Responsibilities

• Sort linen, uniforms and guest laundry according to fabric type and washing requirements.
• Operate washing, drying, ironing and folding equipment safely and efficiently.
• Inspect linen and garments for stains, damage and cleanliness before and after laundering.
• Fold, package and distribute clean laundry to designated departments.
• Handle guest laundry in accordance with established service standards.
• Maintain cleanliness and organization of the laundry area.
• Report faulty laundry equipment to the Laundry Supervisor.
• Monitor laundry supplies and report shortages.
• Follow health, safety and infection prevention procedures.
• Handle laundry items with care to minimize damage and loss.
• Perform any other duties as may be assigned by the Laundry Supervisor.

Key Performance Indicators (KPIs)

• Laundry turnaround time.
• Quality of laundered items.
• Number of damaged or lost items.
• Compliance with laundry procedures.
• Productivity levels.
• Cleanliness of the laundry area.
• Proper use of laundry equipment.
• Guest satisfaction with laundry services.

Education, Skills and Experience

• Certificate in Housekeeping & Laundry Operations or a related field from a recognized institution. Diploma will be an added advantage.
• Minimum of two (2) years' relevant experience in laundry operations, preferably in the hospitality industry.
• Knowledge of fabric care, stain removal and commercial laundry equipment.