Insurance Coordinator

Responsibilities

• Access and manage insurance payer portals for healthcare clients
• Create, configure, and maintain administrator and collector accounts
• Coordinate login credentials and user access across multiple payer platforms
• Support new client onboarding by obtaining and validating insurance access information
• Connect payer portal accounts to internal systems and dashboards
• Verify successful integrations and troubleshoot portal access issues
• Maintain accurate records of credentials, permissions, and account statuses
• Communicate with clients to obtain required documentation and access information
• Track onboarding milestones and update internal systems accordingly
• Collaborate with Customer Success and Operations teams to ensure a smooth onboarding process
• Investigate and resolve login, connectivity, and access-related issues

Requirements

• 1+ year of experience in healthcare administration, insurance coordination, customer onboarding, account management, or a related field
• Experience working with web-based systems and online portals
• Strong organizational and multitasking skills
• Excellent written and verbal communication English skills (C1)
• High attention to detail and accuracy
• Proficiency in Microsoft Office Suite and/or Google Workspace

Preferred Qualifications

• Experience working with healthcare insurance payer portals
• Knowledge of medical billing, revenue cycle management, or healthcare operations
• Experience in SaaS onboarding or Customer Success environments
• Familiarity with credential management and user access administration