Rockledge East Africa Limited is a leading Technical Marine Cargo Surveys and Claims Handling company based in Mombasa, Kenya with regional presence across Eastern, Central and Southern Africa. Trusted by clients worldwide, we deliver best in class Technical Surveys, Cargo Surveys, Insurance Claims Handling and Loss Adjustment as well as Damage surveys.
Duties and Responsibilities
Manage claim files from initial notification through to closure, ensuring accuracy and completeness.
Develop and implement strategies to improve claims handling efficiency and customer satisfaction.
Understand the assigned job together with any other requirements as requested by the client and guided by internal work instructions.
Establishing contacts with Insured/insurers/consignee and brokers to achieve prompt survey attendance/site visits and timely conclusion of claims.
Organize and oversee joint surveys to ensure accuracy, thoroughness and timely completion of on-site investigations and damage surveys for claims.
Lead, train, and mentor a team of cargo surveyors, ensuring high performance and adherence to company standards.
Conduct thorough assessments, gather evidence, interview witnesses, and determine coverage and liable party.
Coordinate claim surveys for clients in collaboration with our regional network of seasoned surveyors.
Providing reports to clients in standard format and in accordance with corporate quality programs, policies and procedures within agreed timescales.
Interpret policy wordings and applicable maritime laws, the facts of loss in conjunction with field surveyors’ feedback in order to establish best claims handling approach and make sound coverage decisions.
Use sound communication skills to successfully negotiate recoveries with third parties whilst maintaining accurate account of salvage activity.
Develop individual performance metrics and drive commitment to and maintenance of outstanding performance.
Actively contribute towards achievement of company business objectives.
Always comply with applicable safety rules and operational procedures.
Network, identify, explore and facilitate opportunities for business growth.
Requirements
Minimum of a Degree in any technical field with three (3) years progressive experience preferable in either Engineering, Claims Handling, Logistics, Insurance as well Marine Cargo Inspection.
Thorough, observant and attentive to detail.
Methodical, with an investigative approach to gathering information.
Excellent communicators, both verbally and in writing with good command of English.
Good time managers, negotiators, tactful, assertive and persuasive.
Able to develop strong relationships both internally and externally is imperative.
How to Apply
Interested applicants may submit their cover letter and updated CVs to careers@rockledgeafrica.com clearly indicating the job title on the subject line. Women are highly encouraged to apply.
