Synkron International is a leading expert in plant audits, mechanical and electrical support, industrial automation, and remote telesupport for companies in the beverage, processing, and packaging industries. Our team comprises specialist engineers with backgrounds in mechatronics, mechanical, and electrical engineering, with expert knowledge of packaging and processing machinery.
The Inside Sales Spare Parts Engineer will be the primary owner of the deal desk for spare parts opportunities within the commercial team. This role manages the entire quotation lifecycle and serves as the technical first point of contact for client inquiries, ensuring that solutions align with Synkron’s technical standards.
Key Responsibilities
Deal Desk Ownership & Commercial Coordination
Serve as the primary deal desk owner for spare parts opportunities.
Manage the entire quotation lifecycle from inquiry to final approval.
Ensure all deals move efficiently through internal commercial process stages.
Coordinate internal approvals, including pricing validation and commercial sign-off.
Maintain accurate deal records and pipeline visibility.
Technical Quotation Development
Analyze client requests and technical specifications for spare parts requirements.
Identify appropriate spare parts, equipment, or engineering components that meet operational needs.
Generate technically sound quotations reflecting accurate specifications and commercial pricing.
Collaborate with suppliers and manufacturers to validate part compatibility and availability.
Ensure quotations align with Synkron’s technical standards and solution frameworks.
Client Request Management
Act as the technical first point of contact for spare parts inquiries from clients.
Manage and respond to spare parts requests received through the contact center.
Provide prompt technical clarification and solution recommendations to clients.
Escalate complex engineering issues to technical specialists where necessary.
Supplier & Vendor Coordination
Liaise with manufacturers and suppliers to confirm availability, specifications, and pricing.
Source alternative parts where original components may be unavailable or delayed.
Maintain supplier relationships to ensure reliable sourcing channels.
Coordinate supplier quotations and lead times to support deal closure.
Logistics & Commercial Governance
Coordinate with internal operations and logistics teams for the dispatch of spare parts.
Liaise with freight partners to ensure timely shipment and provide client updates.
Ensure compliance with pricing policies and margin requirements.
Track deal progress and identify bottlenecks in the quotation or approval process.
Cross-Functional Collaboration
Work closely with business development engineers to support client opportunities.
Collaborate with operations, logistics, procurement, and finance to ensure seamless execution.
Requirements
Academic Qualifications
Bachelor’s degree in Mechanical Engineering, Mechatronic Engineering, Electrical Engineering, or a related engineering discipline.
Relevant Experience
3–5 years of experience in engineering sales support, spare parts management, or technical commercial roles.
Experience in industrial spare parts, manufacturing, or engineering solutions environments.
Proven experience in quotation management and supplier coordination.
How to Apply
Interested and qualified candidates should apply online through the Synkron International recruitment portal hosted on Zoho Recruit. Follow the link provided below to submit your application.
How to Apply
Interested and qualified candidates should apply online through the Synkron International recruitment portal at synkron-international.zohorecruit.com.
