Housekeeping Supervisor

Job Purpose

To supervise the day-to-day housekeeping operations by ensuring guest rooms, public areas and back-of-house areas are maintained to the highest standards of cleanliness, hygiene and presentation, while promoting exceptional guest satisfaction and operational efficiency.

Key Duties and Responsibilities

• Supervise housekeeping staff and allocate daily cleaning assignments.
• Inspect guest rooms, public areas and back-of-house areas to ensure compliance with cleanliness and quality standards.
• Coordinate room cleaning schedules to ensure timely availability of rooms for arriving guests.
• Monitor housekeeping supplies and requisition materials as required.
• Ensure adherence to housekeeping standard operating procedures and health and safety regulations.
• Train, coach and evaluate housekeeping staff to maintain service excellence.
• Handle guest requests and housekeeping-related complaints promptly and professionally.
• Coordinate with the Front Office on room status and guest requirements.
• Monitor the proper use and maintenance of housekeeping equipment and supplies.
• Conduct routine inspections and prepare housekeeping reports.
• Ensure lost and found items are properly recorded and managed.
• Promote efficient use of cleaning materials to minimize wastage.
• Perform any other duties as may be assigned by the Executive Housekeeper.

Key Performance Indicators (KPIs)

• Guest satisfaction ratings on room cleanliness.
• Room inspection compliance scores.
• Timeliness of room readiness.
• Number of housekeeping-related guest complaints.
• Staff productivity levels.
• Compliance with housekeeping SOPs.
• Inventory control of housekeeping supplies.
• Cleanliness audit scores.
• Reduction in wastage of housekeeping materials.
• Timely completion of daily housekeeping schedules.

Education, Skills and Experience

• Diploma in Hospitality Management, Housekeeping Management or a related field from a recognized institution. Bachelor’s Degree will be an added advantage.
• Minimum of three (3) years' relevant housekeeping experience, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
• Sound knowledge of housekeeping operations, cleaning standards, inventory management and health and safety practices.