General Manager

Role Overview

The General Manager will provide overall strategic leadership and direction for the hotel. The role is responsible for developing and implementing business plans, budgets, and operational strategies to ensure the achievement of revenue, profitability, and occupancy targets.

Duties and Responsibilities

• Provide overall strategic leadership and direction for the hotel.
• Develop and implement business plans, budgets, and operational strategies.
• Ensure achievement of revenue, profitability, and occupancy targets.
• Oversee all hotel departments to ensure efficient operations and service delivery.
• Monitor guest satisfaction and implement service improvement initiatives.
• Ensure compliance with company policies, legal requirements, and hospitality standards.
• Lead, mentor, and evaluate departmental heads and staff.
• Develop and maintain relationships with key stakeholders, clients, and partners.
• Review operational and financial performance reports and take corrective action where necessary.
• Ensure effective risk management, safety, and security practices within the hotel.
• Approve major procurement and capital expenditure decisions.
• Drive business growth through innovation and market expansion initiatives.

Requirements and Qualifications

• Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.
• Master's Degree in Hospitality Management, Hotel Management, or a related field is an added advantage.
• Minimum of Ten (10) years' progressive hotel management experience, with at least 5 years at a senior management level in a four-star or five-star hotel.
• Strong leadership, financial management, strategic planning, and guest service skills.
• Experience in hotel pre- and post-opening operations.