Front Office Supervisor - Hotel

Core Duties and Responsibilities

• Supervise and coordinate the day-to-day operations of the front office to ensure efficient and professional guest service.
• Welcome guests and resolve enquiries and complaints promptly and professionally.
• Coordinate all front office guest services, including check-ins, check-outs, reservations, and room allocations.
• Monitor front office procedures, including room allocations, billing, and cash handling, ensuring accuracy and compliance.
• Attend to guest complaints, enquiries, and special requests in a timely and professional manner.
• Ensure compliance with front office policies and procedures.
• Coordinate with the Housekeeping, Reservations, Food & Beverage, and Maintenance departments to ensure a seamless guest experience.
• Ensure cleanliness and proper presentation of the front office, reception, and lobby areas.
• Maintain accurate front office records and prepare operational reports.
• Perform any other duties assigned by management.

Key Competencies

• Knowledge of front office operations.
• Proven leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• High level of integrity, accountability, and professionalism.

Job Specifications and Qualifications

• Degree or Diploma in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution.
• Minimum of 2 years experience in a Front Office or Guest Services role, with at least 1 year in a supervisory or team lead capacity.
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications.

How to Apply

If interested in the position and meet the above requirements, kindly send your CV on or before 24th August 2026 to careers@emergeegressconsulting.com and indicate the position applied for in the subject line.