Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
Crown Beachfront Vipingo (BFV) is a new luxury beach resort located along the scenic Vipingo coastline, offering world-class hospitality experiences, exceptional dining, wellness, recreation, and conference facilities.
We are seeking a Front Office Supervisor to supervise the day-to-day operations of the Front Office. The successful candidate will ensure efficient guest check-in and check-out processes, deliver exceptional customer service, coordinate front desk activities, and maintain high service standards to enhance guest satisfaction and operational efficiency.
Key Duties and Responsibilities
Supervise the daily operations of the Front Office and ensure efficient service delivery.
Coordinate guest check-in, check-out, reservations and room allocations.
Ensure guests receive prompt, courteous and professional service at all times.
Handle guest enquiries, complaints and special requests, and ensure timely resolution.
Supervise Front Office staff and provide guidance, coaching and performance feedback.
Monitor room availability and coordinate with Housekeeping to ensure timely room readiness.
Verify guest accounts, billing accuracy and payment transactions.
Prepare daily occupancy, arrivals, departures and revenue reports.
Ensure compliance with front office procedures, cash handling policies and service standards.
Coordinate VIP arrivals and ensure personalized guest experiences.
Promote the Company's products and services to maximize revenue opportunities.
Ensure proper use of the Property Management System (PMS) and maintain accurate guest records.
Coordinate with other departments to ensure seamless guest experiences.
Maintain cleanliness, organization and professionalism within the Front Office.
Perform any other duties as may be assigned by the Front Office Manager.
Key Performance Indicators (KPIs)
Guest satisfaction ratings.
Check-in and check-out efficiency.
Number of guest complaints resolved within agreed timelines.
Accuracy of guest billing and reservations.
Front Office revenue performance.
Occupancy reporting accuracy.
Compliance with Front Office Standard Operating Procedures.
Staff productivity and performance.
Timeliness of daily operational reports.
Customer service quality standards achieved.
Requirements and Qualifications
Bachelor's Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field from a recognized institution.
Minimum of three (3) years' relevant experience in Front Office operations, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
Experience using Property Management Systems (PMS).
Proficiency in Microsoft Office applications and hospitality management systems.
How to Apply
Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates.
Applications should be sent via email to: hr@beachfrontvipingo.com
Clearly indicate the position applied for in the email subject line.
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