Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Emerge Egress Consulting (EEC) is seeking two confident, personable, and detail-oriented Front Desk Agents for their client, a reputable hospitality establishment. The Front Desk Agent serves as the primary point of contact for guests and visitors, ensuring a seamless front office experience through professional engagement, efficient communication, and smooth coordination of daily operations.
Role Objective
The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations.
Core Duties and Responsibilities
Greet and assist guests in a warm and professional manner upon arrival and departure.
Respond promptly to guest inquiries, concerns, and service requests.
Handle front office communication including phone calls, emails, and walk-in enquiries.
Share accurate information regarding hotel amenities, policies, and available services.
Work closely with housekeeping, security, and other departments to ensure smooth guest experiences.
Maintain and update reservation details, guest records, and reception documentation.
Support coordination of meeting spaces and hotel facility bookings.
Ensure the reception area remains neat, organized, and welcoming at all times.
Provide administrative and clerical support related to front office functions.
Assist guests with transport coordination and other logistical arrangements where necessary.
Adhere to organizational service standards, operational procedures, and hospitality guidelines.
Carry out any additional assignments delegated by management.
Job Specifications and Qualifications
Diploma in Hospitality Management, Front Office Operations, Business Administration, Communication, or a related discipline.
Competence in Microsoft Office applications.
Minimum of two (2) years’ experience in a similar role.
Prior exposure to the hospitality sector will be an added advantage.
Key Competencies
Excellent interpersonal and communication abilities.
Strong customer care and guest handling skills.
Ability to manage multiple responsibilities efficiently in a dynamic environment.
Good organizational and time-management skills.
Strong attention to detail.
Problem-solving and conflict-resolution capabilities.
Professional appearance and positive attitude.
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as the subject of the email.
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position "Front Desk Agent" as the subject of the email.
