Fleet Manager

Key Responsibilities

Fleet Operations & Revenue Performance

• Own fleet performance against revenue, order completion, and utilization targets.
• Ensure optimal deployment of riders and assets to maximize daily and weekly revenue.
• Track and improve KPIs including Asset utilization rate, Active rider rate, Orders per rider per day, and Revenue per asset.
• Identify performance gaps and implement corrective actions quickly.

Team Leadership & Coordination

• Lead and manage the fleet team across Rider Onboarding, Live Operations, Rider Support, and Asset Management.
• Ensure clear roles, targets, and accountability across all sub-teams.
• Conduct regular performance reviews, coaching, and capacity planning.
• Ensure strong collaboration between teams to avoid operational silos.

Rider Onboarding & Activation

• Ensure timely and efficient onboarding of riders in line with growth targets.
• Guarantee 100% account creation and platform activation for onboarded riders.
• Ensure riders are fully equipped with assets, safety gear, and system access before activation.
• Monitor onboarding quality to reduce early churn and performance drop-off.

Live Operations Management

• Oversee daily fleet operations to ensure high rider online availability, strong acceptance/completion rates, and on-time deliveries.
• Monitor real-time performance dashboards and field operations.
• Resolve operational issues that impact service levels or revenue.

Rider Support & Retention

• Ensure riders receive timely and effective support across operations, payments, and assets.
• Track rider satisfaction, retention, and churn metrics.
• Implement initiatives to improve rider engagement, productivity, and loyalty.
• Act as an escalation point for complex rider or operational issues.

Asset Management & Control

• Oversee the full asset lifecycle: allocation, tracking, utilization, recovery, and maintenance.
• Ensure 100% tracker installation and asset visibility.
• Maintain high asset uptime and minimal downtime.
• Ensure proper documentation and accountability for all fleet assets.
• Work closely with the asset team to minimize losses and maximize recovery.

Reporting & Continuous Improvement

• Produce regular reports on fleet performance, revenue, utilization, and risks.
• Use data to inform operational decisions and improvement initiatives.
• Continuously optimize processes to support scale and cost efficiency.

Qualifications & Experience

• Bachelor’s degree in Operations, Logistics, Business, or a related field.
• 5+ years’ experience in fleet operations, logistics, mobility, or last-mile delivery.
• Proven experience managing multi-function operational teams.
• Strong understanding of rider-based or asset-heavy business models.
• Data-driven with strong analytical and reporting skills.

How to Apply

Interested and qualified candidates should apply online via the ITM Kenya application portal on talentpro.itmafrica.com.