Field Operations Engineer - Transmission/GSM - Western, Central & Eastern Region

Job Summary

Perform maintenance and operations activities within the assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up on network extensions. Detect and give warning about dysfunctions of network elements.

Key Responsibilities

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment and environmental health checks.
• Coordinate with Support and NMC teams while analysing fault incidents, ensuring that accurate and timely correction is achieved and that clears are confirmed and communicated.
• Propose improvement actions of the network structure.
• Accurately carry out the preventive maintenance program and generate reports.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications.
• Compile and submit reports on all maintenance-related matters and attend daily evaluation meetings.
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when required.

Principal Outputs

• Achievement of performance KPIs
• Ensure network availability of >99.60%
• Achieve 80% of TTs within SLA
• Ensure network quality with packet loss of <0.05%
• Achieve 90% of planned work first time

Requirements & Qualifications

• Bachelor’s Degree in Telecommunication
• Lean Six Sigma – Yellow belt
• CCNA Certification
• Valid Driving License
• 2 years’ experience in transmissions network maintenance

Competencies

Technical Competencies

• Network Management Systems
• Radio rigging
• Knowledge of GSM 2/3G/4G architecture
• Good understanding of BSS/transmission technology
• Microsoft Office
• Customer focus
• Planning and organizing
• Troubleshooting

Functional Competencies

• Team Work: Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities.
• Innovation: Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a climate in which new approaches are not only welcomed but also expected from everyone in the organization to continuously improve overall performance and generate new business ideas.
• Managing Risks: Review calculated risks after considering the potential organisational and stakeholder concerns; Identifies areas of potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business.
• Analytical Thinking: Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning.