Field Operations Engineer - Transmission/GSM Senior - (Central Rift Valley)

Key Responsibilities

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment and environmental health checks.
• Coordinate with Support and NMC teams while analyzing fault incidents to ensure accurate and timely correction is achieved, and that clears are confirmed and communicated as necessary.
• Propose improvement actions for the network structure.
• Accurately carry out the preventive maintenance program and compile reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify under criteria set in the engineering standards and equipment factory specifications.
• Compile and submit reports on all maintenance-related matters and attend daily meetings for evaluation.
• Establish and show the cause of link failure by filling in the reason for outage (RCA) form, producing evidence as and when required.

Principal Outputs

• Achievement of performance KPIs.
• Ensure network availability of >99.60%.
• Achieve 80% of TTs within SLA.
• Ensure network quality with packet loss of <0.05%.
• Achieve 90% of planned work first time.

Requirements & Qualifications

• Bachelor’s Degree in Telecommunication.
• Lean Six Sigma – Yellow belt certification.
• CCNA Certification.
• Valid Driving License.
• At least 2 years’ experience in transmissions network maintenance.

Competencies

Technical Competencies

• Network Management Systems.
• Radio rigging.
• Knowledge of GSM 2/3G/4G architecture.
• Good understanding of BSS/transmission technology.
• Proficiency in Microsoft Office.
• Customer focus.
• Planning and organizing.
• Troubleshooting.

Functional Competencies

• Team Work: Contributes actively to a working environment in which colleagues work cooperatively with each other, accepting collective responsibility.
• Innovation: Eager to develop new ideas and concepts for identifying better solutions to current and future problems.
• Managing Risks: Reviews calculated risks after considering potential organizational and stakeholder concerns; identifies potential risk areas and creates backup plans.
• Analytical Thinking: Comprehends and identifies patterns or connections between situations that are not obviously related, using creative, conceptual, or inductive reasoning.