Teleperformance (TP) is a trusted partner to many of the world’s leading brands, providing advanced business solutions and human-centric experiences. The Facilities Manager will be responsible for ensuring the smooth and efficient operation of the Teleperformance Mombasa site. This role involves driving the optimal cost of facility operations while maintaining or improving service quality through innovative solutions, minimizing downtime, and leveraging technology.
The Facilities Manager will ensure full compliance with safety, security, and regulatory standards, both legal and company-mandated, while managing and coordinating sub-hired services for premises maintenance. Additionally, the role will require timely and effective response to the daily operational needs of various Teleperformance departments, ensuring seamless functionality across the site.
Key Responsibilities
Daily Operations: Oversee the daily operations of the site, ensuring adherence to quality standards and meeting specific client needs.
Project Management: Manage facilities-related projects, including the installation of essential equipment.
Maintenance: Ensure timely inspection, repair, and maintenance of electrical, plumbing, and other systems for facility and grounds equipment.
Strategic Management: Implement efficient management practices for the physical facility and critical equipment across all sites within the Cluster.
Risk Mitigation: Regularly assess and improve maintenance and housekeeping protocols to enhance efficiency, reduce risks, and maintain a safe work environment.
Compliance: Act as the primary point of contact for environmental compliance issues, potentially taking on roles such as Energy Conservation Officer.
Sustainability: Lead and support sustainability initiatives and objectives, reinforcing a commitment to environmental stewardship and energy efficiency.
Escalation Point: Serve as the main escalation point for site-specific facility concerns, addressing and resolving local issues promptly.
Collaboration: Work with other team members to standardize facilities management across all sites, fostering a cohesive and positive workplace aligned with company values.
Requirements
Education: Degree in Engineering, Business-related, or equivalent.
Experience: At least 5 years in a similar role, preferably within a multi-site organization.
Regulatory Knowledge: Proven track record in compliance with Kenyan facilities regulations.
Independence: Ability to work independently with minimal supervision.
Technical Skills: In-depth knowledge of building systems (HVAC, Mechanical, Fire Protection, Electrical, Civil, Sanitary, Plumbing), particularly in aging infrastructure.
Leadership: Proven ability to lead and manage multiple teams across various locations.
Communication: Good English communication skills (both written and oral).
Digital Literacy: Computer literate.
Soft Skills: Dynamic personality and ability to work under pressure.
How to Apply
Interested and qualified candidates should apply using the application link provided on the recruitment portal.
Apply Now
How to Apply
Interested and qualified candidates should apply online via the MyJobMag application portal by clicking the Apply Now button. You can access the application page directly here: Apply Now
