Crown Beachfront Vipingo (BFV) is a new luxury beach resort located along the scenic Vipingo coastline, offering world-class hospitality experiences, exceptional dining, wellness, recreation, and conference facilities.
Job Purpose
To provide strategic leadership and management of all housekeeping, laundry, and public area operations by ensuring exceptional standards of cleanliness, hygiene, comfort, and presentation throughout Beachfront Vipingo while promoting operational efficiency, cost control, and compliance with health, safety, and environmental standards.
Key Duties and Responsibilities
- Plan, coordinate, and oversee all housekeeping operations to ensure guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness and presentation.
- Manage laundry operations to ensure the timely cleaning, handling, and distribution of linen, uniforms, and guest laundry.
- Monitor linen inventory and implement effective linen control measures to minimize losses and maintain adequate stock levels.
- Ensure all public areas are maintained in a clean, safe, and welcoming condition in accordance with the company's quality standards.
- Coordinate landscaping and grounds maintenance activities to enhance the overall appearance and ambience of the property.
- Oversee pest control programmes to ensure a safe, hygienic, and pest-free environment throughout the premises.
- Ensure cleanliness and proper maintenance of swimming pool surroundings, recreational areas, and outdoor facilities.
- Coordinate floral arrangements and décor to enhance the aesthetic appeal of guest rooms, public areas, and special events.
- Monitor housekeeping inventories, equipment, and supplies to ensure efficient stock control and cost management.
- Coordinate the training, coaching, and performance management of housekeeping staff to promote service excellence and operational efficiency.
- Perform any other duties as may be assigned by the General Manager from time to time.
Key Performance Indicators (KPIs)
- Room cleanliness scores achieved in accordance with established standards.
- Laundry quality and turnaround time maintained within approved service standards.
- Timely resolution of guest housekeeping complaints and service requests.
- Accuracy of linen inventory and lost-and-found records.
- Staff productivity achieved against established housekeeping performance targets.
- Housekeeping operating costs maintained within the approved budget.
Education, Skills and Experience
- Diploma in Housekeeping and Laundry Management, Hospitality Management, or a related field from a recognized institution. A Bachelor's Degree in Hospitality Management or a related field will be an added advantage.
- Minimum of Seven (7) years' relevant experience in housekeeping operations in the hospitality industry.
- Strong knowledge of housekeeping and laundry operations, hygiene and sanitation standards, inventory and linen control, staff supervision, budgeting, customer service, leadership, communication, problem-solving, and proficiency in housekeeping management systems and Microsoft Office applications.
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