The Digital Support Specialist at KCB Bank Kenya is responsible for providing technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments, and ecommerce systems. This role involves ensuring the successful implementation of related projects, maintaining system uptime, and securing digital channels through robust encryption and security standards. The specialist works to deliver business solutions by ensuring they are well-tested and rolled out effectively while providing necessary training and support to users.
Key Responsibilities
Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments/ecommerce and implementation of related projects.
Deliver business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
Ensure system uptime and availability and ticket system closure within SLA.
Roll out business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users.
Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits.
Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels.
Continuously analyze user requirements to develop and provide solutions to enhance and stabilize channels systems.
Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel.
Ensure compliance of SLAs with system vendors and other internal stakeholders such as Audit.
Requirements and Qualifications
A Bachelor’s Degree in an IT-related field (Required).
Professional certifications in Oracle Database Administration (Advantageous).
Professional certifications in Unix/Linux Operating Systems (Essential).
Professional certifications in Cloud Technologies (Advantageous).
Professional certifications in ITIL Framework (Essential).
At least 3 years of hands-on experience in IT.
2+ years of essential experience in Digital Channels.
2+ years of essential experience in Linux Server Administration.
1+ year of desirable experience in IT Projects & Business Analysis.
1+ year of desirable experience in Change Management.
How to Apply
Interested and qualified candidates should apply online through the official KCB Bank recruitment portal hosted on Oracle Cloud. Use the following link to access the application form: Apply here. Ensure you complete your profile and attach all required documentation as part of your application.
How to Apply
Interested and qualified candidates should apply online through the official KCB Bank recruitment portal hosted on Oracle Cloud. Use the following link to access the application form: Apply here. Ensure you complete your profile and attach all required documentation as part of your application.
