Reporting to the Debt Recovery Manager, the Debt Recovery Officer will be responsible for managing the non-performing asset portfolio of the Bank. The role entails debt recovery, collection, monitoring, and restructuring, alongside client visits and the preparation of Non-Performing Loan (NPL) reports. The officer will also handle proper documentation and attend court matters on behalf of the bank.
Key Responsibilities
Facilitate and negotiate amicable resolutions in Recoveries for the assigned portfolio or branch.
Coordinate contacts with debtors for the assigned portfolio and conduct client visits.
Institute recovery proceedings where security has been provided or otherwise, liaising with the Debt Recovery Manager.
Oversee the follow-up of repossession agents to ensure quick turnaround time on all repossession orders issued.
Recommend the engagement of investigators in the event of non-payment to ascertain other client assets that may be used to realize a shortfall.
Liaise with other service providers such as Debt Collectors, Lawyers, Auctioneers, and Private Investigators for follow-up of instructions issued to them.
Work closely with the Legal department in the issuance of Statutory notices.
Maintain updated debtors’ files with comprehensive notes on all correspondence, meetings, and telephone conversations.
Represent the Bank as a witness during court hearings and provide necessary support to lawyers acting for the Bank.
Review Provisions & Interest Suspense on Sub-Standard, Doubtful, and Loss Accounts in conformity with prudential guidelines.
Ensure all classifications are in line with prudential guidelines requirements.
Ensure that quality and timely periodic reports are prepared for management review.
Qualifications and Competencies
Education: Holder of a Bachelor’s degree in Law, Finance, Commerce, Economics, Accounting, Banking, or any business-related field.
Professional Certifications: Possession of professional qualifications in Law, Credit Management, and Debt collection will be an added advantage.
Experience: Should have at least three years’ experience in debt recovery in a Bank or Financial Institution.
Technical Knowledge: Thorough knowledge of legislation relating to lending and lending portfolio management.
Technical Skills: Excellent knowledge of data analysis and Microsoft Excel skills.
Applications with the position applied for clearly indicated on top of the envelope together with a detailed Curriculum Vitae and copies of academic and professional certificates, should be HAND DELIVERED or sent through COURIER/POST OFFICE to the Bank’s Head Office located at Consolidated Bank House, Koinange Street, 6th Floor on or before Tuesday, 26th May 2026 at 5.00 pm and addressed to:
The Head of Human ResourcesConsolidated Bank of Kenya LimitedP.O. Box 51133 - 00200NAIROBI
How to Apply
Applications with the position applied for clearly indicated on top of the envelope together with a detailed Curriculum Vitae and copies of academic and professional certificates, should be HAND DELIVERED or sent through COURIER/POST OFFICE to the Bank’s Head Office located at Consolidated Bank House, Koinange Street, 6th Floor on or before Tuesday, 26th May 2026 at 5.00 pm and addressed to:
The Head of Human Resources Consolidated Bank of Kenya Limited P.O. Box 51133 - 00200 NAIROBI
