Information TechnologyFull-TimeJunior-level(1-2 yrs)
Job Description
M-KOPA is looking for a Customer Insights Data Analyst to join the team, reporting to the Senior Data Analyst. This role is a deliberate hybrid position split 70% toward data analysis and 30% toward UX research support. You will lead quantitative work, including Python or R pipelines, Looker dashboards, segmentation, cohort analysis, and survey design, while also supporting qualitative research through hypothesis development, thematic coding, and mixed-methods studies. The goal is to ensure that quantitative and qualitative insights are integrated to drive business decisions.
What You'll Be Doing
Data Analysis & Visualization: Build and maintain Looker dashboards to track customer behavior across five African markets. Execute segmentation, cohort, and A/B analyses using Python or R.
Survey Management: Design, deploy, and manage end-to-end surveys using Survey To Go, including fieldwork coordination and the development of data cleaning pipelines.
Qualitative Research Support: Code and tag qualitative data using approved thematic frameworks. Contribute to the development of AI-assisted coding tools and support hypothesis development prior to qualitative research phases.
Reporting: Translate complex findings into executive-level outputs, including charts, dashboards, and summary slides that non-technical stakeholders can act on.
Fieldwork & Compliance: Occasionally travel to M-KOPA markets for in-field data collection. Handle all Personally Identifiable Information (PII) in accordance with M-KOPA policy and applicable national laws.
What You'll Bring
Experience: A track record in a data analyst or mixed-methods research role, with proven ability to produce actionable insights for non-technical stakeholders.
Technical Proficiency: Hands-on experience with Looker (building dashboards from scratch), working skills in Python or R, and familiarity with field survey tools (e.g., Survey To Go) suitable for low-connectivity environments.
Research Exposure: An understanding of UX research processes, including qualitative data coding and usability studies.
Education: A BA/BSc/HND in a relevant field.
How to Apply
Interested and qualified candidates should apply online via the M-KOPA Solar application portal hosted on Ashby. Visit M-KOPA Solar on jobs.ashbyhq.com to submit your application.
How to Apply
Interested and qualified candidates should apply online via the M-KOPA Solar application portal hosted on Ashby. Visit M-KOPA Solar on jobs.ashbyhq.com to submit your application.
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